Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the use of the services, products, software, and platforms (“Services”) provided by AiroHR Technologies Private Limited (“the Company,” “we,” “our,” or “us”). By accessing our Services, you agree to be bound by these Terms.

2. Eligibility and Accounts

• Users must be legally competent to enter into binding contracts as per the laws of India.
• By using our Services, you represent that you meet all eligibility requirements.
• The customer is responsible for the accuracy of data entered into AiroHR, for keeping login credentials confidential, and for everything done under its accounts. The customer must tell us promptly about any unauthorised use.

3. Use of Services

Services must be used only for lawful purposes and in compliance with applicable laws and regulations. Users shall not misuse, copy, distribute, or exploit any part of the Services without prior written consent from the Company.

Acceptable use. You must not use the Services to host, upload, share or transmit content that:

• belongs to someone else and you do not have the right to use;
• is defamatory, obscene, invasive of another person’s privacy, or harmful to children;
• infringes any patent, trademark, copyright or other proprietary right;
• breaks any law for the time being in force;
• deceives or misleads about the origin of a message, or impersonates another person;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order; or
• contains software viruses or other code designed to interrupt, destroy or limit any computer resource.

4. Intellectual Property

All content, trademarks, software, logos, and materials provided by the Company are the intellectual property of AiroHR Technologies Private Limited. Any unauthorized reproduction is strictly prohibited.

5. Data Privacy

The Company collects and processes user data in accordance with its Privacy Policy, which forms part of these Terms. By using our Services, you consent to such data collection as required for service fulfillment.

Customer data. Data that customers and their employees enter into AiroHR belongs to the customer. We process it only to provide the Services and as described in our Privacy Policy. For employee data, the customer is the Data Fiduciary and we act on its behalf. The customer can export its data during the subscription, and can ask us for an export after it ends. After that we delete or anonymise the data, except where the law requires us to keep it.

6. Payment and Fees

Users agree to pay all applicable fees or subscriptions as communicated. The Company reserves the right to modify pricing with prior notice to the user.

• Paid plans are billed per employee in advance, monthly or yearly, plus GST, at the prices on our pricing page or in your order. There are no setup fees.
• Subscriptions continue from one billing period to the next until cancelled. You can cancel at any time.
• A free trial may be offered for a period agreed with the customer and is not charged.
• We will give at least 30 days’ notice of price changes, effective from your next billing period.
• Cancellations and refunds are governed by our Cancellation & Refund Policy, and delivery of the Services by our Service Delivery Policy.

7. Statutory Filings

AiroHR calculates statutory deductions and prepares files and reports (such as PF ECR, ESI contribution data, TDS/24Q data and Form 16 Part B) from the data you enter. You remain responsible for checking them, filing them on the relevant government portals and paying statutory dues on time. AiroHR does not file returns or make payments to authorities on your behalf.

8. Service Availability

We aim to keep the Services available and to fix problems promptly. Service levels and uptime commitments apply only where they are set out in a written service-level agreement for your plan (for example an Enterprise plan); otherwise we do not guarantee uninterrupted availability.

9. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our software platforms. Our total liability for any claim relating to the Services is limited to the fees you paid us in the 12 months before the claim.

Indemnity. You will indemnify us against claims arising from data you upload without the right to do so, or from your breach of these Terms or applicable law.

10. Suspension and Termination

The Company reserves the right to suspend or terminate user access in case of violation of these Terms or non-payment of service fees.

We will give at least 7 days’ notice before suspending access for non-payment. We may suspend access immediately for security threats or unlawful use. We will restore access once the issue is resolved.

11. Governing Law and Disputes

These Terms are governed by the laws of India. Courts at Bengaluru, Karnataka have exclusive jurisdiction. We will first try to resolve any dispute through our Grievance Officer within 30 days.

12. Grievance Officer

Complaints about the Services or about content or data on AiroHR can be sent to our Grievance Officer at admin@airohr.com or +91 63634 63737. We acknowledge complaints within 24 hours and resolve them within 15 days.

13. Changes to these Terms

We may update these Terms. Material changes will be notified by email or in the app at least 15 days before they take effect.

14. Contact Information