Cancellation & Refund Policy

1. Free Trial

• New companies may be offered a free trial for a period agreed with the customer. No payment details are needed for the trial and nothing is charged during it.
• When the trial ends, the account is paused unless you choose a paid plan. Because we do not collect payment details for the trial, a trial is never converted to a paid plan or charged automatically.

2. Plans and Billing

• Plans are priced per active employee, per month or per year, as shown on our pricing page. 18% GST is charged extra.
• Monthly plans are billed in advance for each month. Yearly plans are billed in advance for 12 months.
• There are no setup fees on any plan.
• Airo Lens face attendance is included in every plan at no extra charge.

3. Cancelling

• You can cancel at any time by emailing admin@airohr.com from your registered admin email address, or by calling +91 63634 63737 (Mon–Sat, 10:00 AM–7:00 PM IST). We confirm every cancellation in writing by email.
• Monthly plans: the cancellation takes effect at the end of the current paid month. You keep full access until then. We do not refund the unused part of a month.
• Yearly plans: the cancellation takes effect at the end of the paid year. You keep full access until then. We do not refund unused months.
• If you downgrade or reduce employee numbers, the change applies from the next billing period.

4. Refunds

We refund money in these cases:

• Duplicate or excess payment. If you are charged twice or charged more than your invoice, the extra amount is refunded in full.
• Failed payment that was debited. If your bank debits you but the payment fails on our side, the amount is refunded in full, or reversed by the payment gateway.
• Service not delivered. If we cannot activate your paid account as described in our Service Delivery Policy, and you ask to cancel, the payment is refunded in full.

We do not refund:

• the unused part of a month on monthly plans, or unused months on yearly plans;
• fees for a period in which the service was available and used.

GST on a refunded amount is handled as allowed under GST law, through a credit note where applicable.

5. How Refunds Are Paid

• Refunds go back to the original payment method (card, UPI, net banking or bank transfer).
• We start the refund promptly after approving it. It usually reaches your account in 5–7 business days, depending on your bank or payment provider.
• We send a refund confirmation, and a GST credit note where one is needed.

6. Your Data After Cancellation

Until the cancellation takes effect, you can download your data (employee records, payroll registers, payslips and statutory reports) from your account. If you need an export after that, email admin@airohr.com. The workspace is then closed, and data is deleted or anonymised as described in our Privacy Policy, except records we must keep by law.

7. Contact

Questions about billing, cancellation or refunds:

If you are not satisfied with our response, you can contact our Grievance Officer.